Live shopping & social commerce · Paid acquisition case study

More people watching.
Less spent per install.

Google App Campaigns, Meta ads and social content helped a new live-shopping app reduce acquisition costs and reach multiple markets.

Explore the results
Editorial illustration of live shopping & social commerce
Project outcome26,000+

App downloads in six months

Industry
Live shopping & social commerce
Client’s original market
Singapore
Target market
Hong Kong, Singapore, Indonesia, Philippines & US
Scope
Paid acquisition
Period
Six-month acquisition programme

The work.
The outcomes.

Key results across the project’s priority channels and markets.

26,000+

App downloads in six months

Across the multi-market acquisition programme

HK$30.18 → HK$6.34

Hong Kong cost per install

September 2021 → January 2022

HK$6.56

Reported acquisition cost

Per download across the expansion campaign

Instagram audience

Over three months

Before & after

Hong Kong cost per installHK$6.34

HK$30.18 → HK$6.34

Before and after results. Each metric uses its own scale.

Showing after values

Client background

A specific business.
A specific challenge.

A Singapore-based startup combined live shows with a fashion and beauty marketplace. Its audience included women in their twenties to forties, with programming spanning lifestyle, fitness, food and entertainment.

The app launched with limited awareness and a Hong Kong cost per install around HK$30. The team needed to test its positioning and make acquisition more affordable.

A practical plan.
Focused delivery.

Audience, creative and distribution were tested together.

Foundation

Match ads to viewing interests

I refined Google App Campaign settings and creative angles around the shows people could watch.

Execution

Support discovery and return visits

Facebook and Instagram campaigns introduced live programming and shopping offers. Instagram management supported the organic audience.

Distribution

Test across markets

Campaigns expanded beyond Hong Kong into Singapore, Indonesia, the Philippines and the United States.

What changed

Less spent per install.

The programme recorded more than 26,000 downloads in six months. Hong Kong install costs fell by approximately 79%, while Meta landing-page clicks cost around HK$4–5. Downloads demonstrate acquisition, not retained or paying users.

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About these results

Hong Kong cost per install and the wider six-month download programme cover different periods and markets. Downloads measure acquisition, not retained or paying users.

Data sources. Google Ads for app campaign performance. Meta Ads Manager for paid social performance. Download and Instagram audience figures provided by the client.

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